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chatbbot conversation

What To Consider when Looking for an AI Chatbot Builder

Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …

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AI Customer Service

Benefits of AI Chatbots in Customer Service

Whatever your industry—integrating automated chat capabilities, like an AI chatbot, into your customer service plan is a game-changer! As we’re sure you know, customer service is an integral part of any business. And while it’s essential to gain new customers, you really need to keep your current customers happy. Implementing an AI chatbot does just that by …

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voice recognition

6 Considerations in Outsourcing IVR 

Like most technology, Interactive Voice Response (IVR) has evolved over the years. From automatic switchboards to completing self-service tasks like activating a credit card or paying a bank bill—IVR has modernized companies with Intelligent Virtual Agents. If you want to stay competitive in today’s market, you might want to think about further automating your IVR …

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How Conversational AI Can Help Insurance Companies Attract and Retain Customers

Insurance customers keep insurance companies busy! From filing claims, making payments, and inquiring about quotes—there’s never a shortage of customer traffic. Conversational AI with Natural Language Processing (NLP) can help insurance companies streamline processes, improve customer service, increase workflow efficiency, and lower overall costs. Here’s how you can attract new customers and retain current customers …

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Utility lines

How Utility Companies Use Conversational AI

Utility companies are increasingly incorporating conversational AI into their contact centers. The benefits, ranging from better customer service to improved customer safety, are reason enough to implement this technology, but the bottom line is—if your utility company wants to stay competitive in this customer-driven industry, conversational AI can help. Below, we’re going to take a …

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Mobile Banking with NLP

5 NLP Software Applications in Banking

Your customer’s banking experience should be both convenient and efficient. Long wait times and complicated phone menus can cause customers stress, anger, or confusion—and possibly all three. So, what can you do to create more efficient call center teams, improve customer service, and thereby broaden your customer base? Give your company a competitive edge by …

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Patient and doctor use smartphone

Top Applications of NLP Software in Healthcare

Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …

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How Conversational AI Software Is Used In Customer Service

The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle with delivering the best customer service possible. The quality of your customer service reflects upon your brand and can make or break your customer retention or acquisition efforts. From call handling times and hold times, to …

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