PlumMarketing, Author at Plum Voice

How Conversational AI Can Help Insurance Companies Attract and Retain Customers

Conversational AI, Customer Experience, Customer Satisfaction, Insurance / By PlumMarketing

Insurance customers keep insurance companies busy! From filing claims, making payments, and inquiring about quotes—there’s never a shortage of customer traffic. Conversational AI with Natural Language Processing (NLP) can help insurance companies streamline processes, improve customer service, increase workflow efficiency, and lower overall costs. Here’s how you can attract new customers and retain current customers …

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How Utility Companies Use Conversational AI

Uncategorized / By PlumMarketing

Utility companies are increasingly incorporating conversational AI into their contact centers. The benefits, ranging from better customer service to improved customer safety, are reason enough to implement this technology, but the bottom line is—if your utility company wants to stay competitive in this customer-driven industry, conversational AI can help. Below, we’re going to take a …

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5 NLP Software Applications in Banking

Artificial Intelligence, Business, Finance, NLP / By PlumMarketing

Your customer’s banking experience should be both convenient and efficient. Long wait times and complicated phone menus can cause customers stress, anger, or confusion—and possibly all three. So, what can you do to create more efficient call center teams, improve customer service, and thereby broaden your customer base? Give your company a competitive edge by …

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How To Build An Integrated NLP Call Center

Artificial Intelligence, Call Center, Conversational AI / By PlumMarketing

The phrase “time is money” rings true in every call center. Every minute a live agent spends talking to a caller, there is a cost. And every minute a caller sits on hold waiting to speak with a live agent, there is the potential for that caller to hang up, resulting in a lost sale, …

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Top Applications of NLP Software in Healthcare

Artificial Intelligence, Conversational AI, Healthcare / By PlumMarketing

Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …

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How Conversational AI Software Is Used In Customer Service

Artificial Intelligence, Conversational AI, Customer Service / By PlumMarketing

The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle with delivering the best customer service possible. The quality of your customer service reflects upon your brand and can make or break your customer retention or acquisition efforts. From call handling times and hold times, to …

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What is a Key Differentiator of Conversational AI?

Uncategorized / By PlumMarketing

When conversational artificial intelligence (AI) is implemented properly, it can recognize a user’s text and/or speech, understand their intent and react in a way that imitates human conversation. This intuitive technology enhances customer experiences by letting intent drive the communication naturally. Conversational AI improves your customer experience, makes your support far more efficient and allows …

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Most Common Types of Virtual Agents and How They’re Used

Uncategorized / By PlumMarketing

Whether a person visits a website or contacts a call center, a virtual agent can be used for customer support, lead generation, payment processing, account updates or information gathering. How does a virtual agent work? Virtual agents use AI to enhance a conversation and make it more natural. With a high-quality virtual agent, the customer …

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First Call Resolution 101: The Ultimate Guide

Uncategorized / By PlumMarketing

Did you know that 80% of consumers have changed brands because of a poor customer experience, and nearly half will switch brands after just one negative customer interaction? At a time when consumer loyalty can flip with the click of a button, it’s never been more important to optimize your contact center metrics — particularly …

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How To Increase Efficiency With Digital Workforces

Uncategorized / By PlumMarketing

Intelligent virtual agents (IVAs) are increasingly being used across teams to unlock hidden efficiency as well as deliver improved customer satisfaction and maintain security so you know your company’s data is safe. Utilizing artificial intelligence and natural language processing, virtual voice agents converse with customers for a seamless, hands-free experience. This combination of technologies, known …

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