PlumMarketing

Chatbots and Virtual AI

Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform

Today, conversational platforms are used by developers to build conversational user interfaces, chatbots and virtual assistants for integration into messaging platforms, social media, SMS, website chat.  When choosing a conversational platform it’s important to ask what kind of experience do you want a conversational platform to create for your customers? And what is a better fit, a …

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IVR for Healthcare

Balance Patient Convenience and Payment Security

The Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations take the protection of personal medical information seriously, but equally important is the protection of patients’ financial data. However, many medical practices are adverse to accepting patient bill payments through the contact center due to stringent compliance and information security specifications set forth …

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Modernized IVR Software for Insurance Companies

5 Easy Ways Modernized IVR Software Is Used for Insurance Companies

From obtaining quotes, filing claims, or paying bills, insurance customers have no shortage of critical tasks that require contacting their providers.  Insurance companies can modernize their IVR software by automating processes that surprisingly are not typical self-service options that one would expect. Here are 5 ways insurance companies are leveraging IVR software to their advantage: 1- …

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Healthcare Patient Experience

Plum Fuse Improves Healthcare Patient Experience Through IVR Interaction

A health center’s ability to deliver world-class care is largely dependent upon effective patient communication—from confirming appointments and reporting test results to obtaining feedback and collecting payments. According to Forrester, approximately 79 percent of customers would rather self-serve than use human-assisted support channels. A major obstacle, however, is the varying degree of comfort and willingness …

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Banking in the Cloud

For The Best Cloud-Based IVR for Call Centers, Look For This

Finding the best cloud-based IVR for call centers can be a daunting task when you’re looking for something that’s not only easy to use but provides true value to your organization. This is commonly measured by how much the tool will both improve customer experience and increase workforce efficiency. While those are the big ones, …

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Medical Billing

Your RX for Good CX: Pay by Phone for Medical Billing

It has been known the healthcare industry has struggled to transform its patient experience to a modern, consumer-friendly model. However, COVID-19 has forced this industry to rethink the traditional ways of conducting business and ways to better optimize the overall patient experience. Today, it is common practice for healthcare systems to rely on legacy channels …

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Bank Building

Why IVRs Are Highly Useful When It Comes to the Banking Sector

The financial industry is known to move slowly when it comes to adopting new technologies. In the last several months, financial organizations have attempted to show adaptability and flexibility in these times by operating to protect their customers and ensuring banking services remain consistent and fully available to their customers. One piece of technology that …

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