What is a Chatbot? A chatbot is a coded software program that engages with a customer visiting your platform, while acting as a real human that can answer customer support questions. Depending on the complexity of questions being asked, a chatbot can respond with simple one-line responses, or get as sophisticated as having entire conversations …
The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle with delivering the best customer service possible. The quality of your customer service reflects upon your brand and can make or break your customer retention or acquisition efforts. From call handling times and hold times, to …
How Conversational AI Software Is Used In Customer Service Read More »
Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …
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Insurance customers keep insurance companies busy! From filing claims, making payments, and inquiring about quotes—there’s never a shortage of customer traffic. Conversational AI with Natural Language Processing (NLP) can help insurance companies streamline processes, improve customer service, increase workflow efficiency, and lower overall costs. Here’s how you can attract new customers and retain current customers …
How Conversational AI Can Help Insurance Companies Attract and Retain Customers Read More »
The phrase “time is money” rings true in every call center. Every minute a live agent spends talking to a caller, there is a cost. And every minute a caller sits on hold waiting to speak with a live agent, there is the potential for that caller to hang up, resulting in a lost sale, …
Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …
Banking and financial services customers expect high quality customer service because their money and time are both valuable to them. Forrester found that 66% of customers said the most important thing a company can do is value their time. Conversational AI Financial Service Solutions Interactive Virtual Agents (IVAs) are a convenient, efficient and effective technology …
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Conversational AI is shaping up to be the next major shift in customer support and communications. When automated voice agents are incorporated, conversational AI offers the ability to vastly improve customer inquiries in measurable ways. You probably use conversational AI on at least one device, such as your mobile device, or a device like Amazon …
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Remote Workforce Reporting - Automate timekeeping processes
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
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