Conversational AI

Chatbots and Virtual AI

Conversational AI Voice Chatbot Solutions

Conversational AI Voice Chatbot Solutions Modern automation has brought together various aspects of a customer’s voice from spoken to written word. When combined into a communication platform, they offer an omni-channel communication delivery system that can be tailored to each customer’s preference from phone, chatbot or SMS messaging. Let’s take a look at how voice …

Conversational AI Voice Chatbot Solutions Read More »

Generative AI - Plum Voice

Generative AI – Transforming Interactive Voice Response

How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities …

Generative AI – Transforming Interactive Voice Response Read More »

How Conversational AI Software Is Used In Customer Service

The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle with delivering the best customer service possible. The quality of your customer service reflects upon your brand and can make or break your customer retention or acquisition efforts. From call handling times and hold times, to …

How Conversational AI Software Is Used In Customer Service Read More »

chatbbot conversation

What To Consider when Looking for an AI Chatbot Builder

Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …

What To Consider when Looking for an AI Chatbot Builder Read More »

voice recognition

Customer Experience Outsourcing – 6 Considerations Using IVR Systems

Like most technology, interactive voice response (IVR) has evolved over the years. From automatic switchboards to completing self-service tasks like activating a credit card or paying a bank bill—IVR systems have modernized companies with intelligent virtual agents (IVAs). If companies want to stay competitive in their industry, implementing an IVR system will help automate numerous …

Customer Experience Outsourcing – 6 Considerations Using IVR Systems Read More »

How Conversational AI Can Help Insurance Companies Attract and Retain Customers

Insurance customers keep insurance companies busy! From filing claims, making payments, and inquiring about quotes—there’s never a shortage of customer traffic. Conversational AI with Natural Language Processing (NLP) can help insurance companies streamline processes, improve customer service, increase workflow efficiency, and lower overall costs. Here’s how you can attract new customers and retain current customers …

How Conversational AI Can Help Insurance Companies Attract and Retain Customers Read More »

Patient and doctor use smartphone

Top Applications of NLP Software in Healthcare

Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …

Top Applications of NLP Software in Healthcare Read More »