Rebecca Burdick

Boost Your Automation from Good to Great

Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great.

Are you still using that old 90s IVR? It’s time to update and thrill your callers with the latest and greatest voice automation. It’s very doable! And what’s more, you can do it. YOU can build great automated calls! Not a developer? NOT a problem! Plum Voice’s Fuse product is the best GUI interface for …

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customer-feedback

How to Get Continuous Customer Feedback at Scale

What Does This Even Mean? “At scale,”one of the more daunting phrases for any contact center. Whatever the initiative is, it’s so important that it’s not good enough to just work with representative samples or roll it out to specific groups. “At scale” technically means the initiative is as big as it needs to be …

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