Announcing our New Website… By Jaime Bailey Best Practices for Using Plum Voice in a Crisis By Rebecca Burdick The Solution That Can Bridge Your Fragmented Business Communications By Jaime Bailey The Automation Powerhouse of the Contact Center By Katie Sekelsky A Six-Part Checklist For Voice Self-Service: Are You Marking Off All The Right Boxes? By Ashley Frazier Spring Cleaning for Your IVR Leads to Blooming Customer Relationships By Jaime Bailey To Address Caller Frustration, Focus on CX, Not Cutting Costs By Ashley Frazier How IVR could have Prevented the 2020 Iowa Caucus Breakdown By Jason Myers The Customer Service Automation Tool You Need At Your Healthcare Facility By Ashley Frazier Customer Service Automation in Banking – A 2020 Update By Jaime Bailey New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year By Jason Myers AI: Is it Something You Want or Something You Need? By Jason Myers 1 2 3 … 15 Next » The Path to Contact Center Automation First Starts With Manual Work By Ashley Frazier How to Cut Out the Manual Work of Managing Your Mobile or Remote Workforce By Jaime Bailey Actionable Uses for Conversational IVR-generated Data By Jason Myers Maintain a Steady Cash Flow with Outbound and Reminder Apps By Nandita Keeler How Your Contact Center Can Become the Key Driver of Customer Survey Responses By Nandita Keeler IVR and CCPA: Easy Access to Digital Privacy Management By Jason Myers How Your Business Can Hit the 90/10 Rule for Call Automation By Ashley Frazier Practice What You Preach: A Demonstrated Commitment to Customer Service By Jason Myers How to Reduce the Cost of Outbound Calls By Ashley Frazier How to Get Continuous Customer Feedback at Scale By Rebecca Burdick The Rx for Medical Administration Headaches: Proactive Outbound Notifications By Jaime Bailey Eight Ways to Smooth Out Your Clunky Call Experience Before the Holidays Hit By Ashley Frazier « Previous 1 2 3 4 … 15 Next » (Visited 773 times, 1 visits today)
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
Plum DEV - Programmable voice platform for dynamic, complex, and secure apps
Plum Fuse+ - Programmable GUI environment that enables team collaboration for voice apps
Plum Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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