Search for: Plum Voice Blog Posts What are Intelligent Virtual Agents and How Can They Improve CX? By PlumMarketing Improving Healthcare Communications with Cloud IVR By Jason Myers 3 Ways Utility Companies Can Improve the Use of Their Voice Channel By PlumMarketing Giving a Voice to Customer Experience By Jason Myers Announcing our New Website… By Jaime Bailey Best Practices for Using Plum Voice in a Crisis By Rebecca Burdick The Solution That Can Bridge Your Fragmented Business Communications By Jaime Bailey The Automation Powerhouse of the Contact Center By Katie Sekelsky A Six-Part Checklist For Voice Self-Service: Are You Marking Off All The Right Boxes? By PlumMarketing Spring Cleaning for Your IVR Leads to Blooming Customer Relationships By Jaime Bailey To Address Caller Frustration, Focus on CX, Not Cutting Costs By PlumMarketing How IVR could have Prevented the 2020 Iowa Caucus Breakdown By Jason Myers « Previous 1 2 3 4 5 … 18 Next » Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great. By Rebecca Burdick How to Create Effective Communication with Automation By Rebecca Burdick One Number to Rule Them All: Using a single number for Voice and SMS applications By Jason Myers How Do You Make A Virtual Agent? By PlumMarketing Why Choose Virtual Agents For Call Centers? By PlumMarketing Top Reasons To Consider A Virtual Agent for Customer Service By PlumMarketing How to Optimize Engagement with Virtual Agents By Katie Sekelsky Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform By PlumMarketing What Is IVR Automation? By Katie Sekelsky 4 IVR Compliance Issues to Consider When Shopping Around By Katie Sekelsky Data Security Laws and How They Affect Your Call Center By Katie Sekelsky How Does Conversational Voice AI Work? By PlumMarketing 1 2 3 … 18 Next »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
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