Search for: Plum Voice Blog Posts 15 Ways to Set and Meet Customer Expectations By Bartleby Monster How You Can Personalize Customer Service Communications in 5 Ways By Bartleby Monster Applying Moneyball Metrics to Customer Service By Bartleby Monster Why We Need to Follow Customer-to-Customer Feedback By Bartleby Monster What Not To Do With Customer Feedback By Bartleby Monster Automate High Growth…But Wisely By Bartleby Monster Self-Service Raising Bar on Customer Service Speed, Customer Expectations By Bartleby Monster Put the Customer Before Cost Efficiency By Bartleby Monster What Is Voice Biometrics? By Bartleby Monster What Is Speech Synthesis or Telephony Text To Speech? By Bartleby Monster Noise Reduction in Speech Recognition By Bartleby Monster What Is Speech Recognition? By Bartleby Monster « Previous 1 … 16 17 18 Most Common Types of Virtual Agents and How They’re Used By PlumMarketing First Call Resolution 101: The Ultimate Guide By PlumMarketing 6 Examples of Conversational AI Use Cases in Healthcare By Katie Sekelsky How To Increase Efficiency With Digital Workforces By PlumMarketing Intelligent Virtual Agents 101: The Basics By SVP, John Triano How Companies ‘Win’ with Automation By Rebecca Burdick IVA vs. RPA By SVP, John Triano Are IVR Payments Safe? By Katie Sekelsky Examples of Conversational AI Use Cases in Financial Services By PlumMarketing Why Is Conversational AI Important? By PlumMarketing Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions By SVP, John Triano Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great. By Rebecca Burdick 1 2 3 … 18 Next »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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