Search for: Plum Voice Blog Posts The Origins of Surveys By Bartleby Monster Shouldn’t Technology Adapt to the Customer? By Bartleby Monster Does Customer Satisfaction Affect Employee Satisfaction? By Bartleby Monster New Tech Gauges Customer Satisfaction Via Emotion in Voice By Bartleby Monster Study: Self-Service Technologies Need an Opt-Out Button By Bartleby Monster What Happens When You Try to Trick Customers By Bartleby Monster 15 Ways to Set and Meet Customer Expectations By Bartleby Monster How You Can Personalize Customer Service Communications in 5 Ways By Bartleby Monster Applying Moneyball Metrics to Customer Service By Bartleby Monster Why We Need to Follow Customer-to-Customer Feedback By Bartleby Monster What Not To Do With Customer Feedback By Bartleby Monster Automate High Growth…But Wisely By Bartleby Monster « Previous 1 … 14 15 16 17 Next » Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform By PlumMarketing What Is IVR Automation? By Katie Sekelsky 4 IVR Compliance Issues to Consider When Shopping Around By Katie Sekelsky Data Security Laws and How They Affect Your Call Center By Katie Sekelsky How Does Conversational Voice AI Work? By PlumMarketing The Best IVRs for Card Activation Follow These Best Practices By PlumMarketing Balance Patient Convenience and Payment Security By PlumMarketing Plum’s Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS By Katie Sekelsky 5 Easy Ways Modernized IVR Software Is Used for Insurance Companies By PlumMarketing Plum Fuse Improves Healthcare Patient Experience Through IVR Interaction By PlumMarketing For The Best Cloud-Based IVR for Call Centers, Look For This By PlumMarketing How To Find The Best Cloud IVR For Banking By PlumMarketing 1 2 3 … 17 Next »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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