Ask any executive at a rising company (or teenager in the middle of a growing spurt) and they’ll tell you the same thing—growth hurts. It’s positive overall, but it hurts. Automation can help, obviously. With the right technologies, companies can boost and maintain brand value by automating redundant processes, getting better economies of scale and… Read More
Self-service through automation is speeding up customer service. And the faster customer service gets, the faster customers expect it to be. It’s kind of a Catch-22 or self-fulfilling prophecy of our own creation. Self-service is everywhere now, and we all benefit from it. We don’t have to physically go to the bank or chit-chat on… Read More
Cost efficiencies are fine, but not at the expense of the customers. —Customer relationship management (CRM) guru Paul Greenberg. We all want a more efficient business. But if there’s a tab to pay for that efficiency, we can’t have our customers picking it up. So Company XYZ decides it’s time to automate communications with an… Read More
Voice biometrics technology, simply put, verifies the identity of a speaker. Somewhat confusingly, it’s also known as voice recognition, speaker recognition, voiceprinting, voice authentication and others. For the sake of clarity, we call it voice biometrics. Speech Recognition Versus Voice Biometrics Automated speech recognition (ASR) is a key aspect of technologies such as interactive voice… Read More
Speech synthesis, or text-to-speech (TTS), is the computer-based creation of artificial speech from normal language text. Not to be confused with recorded audio playback, TTS is computer-generated speech formed from text. How It Works There are two main components of a TTS system: The first is natural language processing (NLP), which converts raw text (including… Read More
Automated speech recognition (ASR) has to effectively distinguish spoken words from background noise in a real-world (i.e., noisy) environment. In an ideal listening environment (i.e., no background noise) such as a lab where a technician is training a new system, speech recognition systems can easily identify and convert spoken words into strings of text that… Read More
Automatic Speech Recognition (ASR) software transforms voice commands or utterances into digital information that computers can use to process human speech as input. In a number of varying applications, speech recognition enables users to navigate a voice-user interface or interact with a computer system through spoken directives. How It Works Given the sheer number of words… Read More
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