Search for: Plum Voice Blog Posts How Do You Make A Virtual Agent? By PlumMarketing Why Choose Virtual Agents For Call Centers? By PlumMarketing Top Reasons To Consider A Virtual Agent for Customer Service By PlumMarketing How to Optimize Engagement with Virtual Agents By Katie Sekelsky Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform By PlumMarketing What Is IVR Automation? By Katie Sekelsky 4 IVR Compliance Issues to Consider When Shopping Around By Katie Sekelsky Data Security Laws and How They Affect Your Call Center By Katie Sekelsky How Does Conversational Voice AI Work? By PlumMarketing The Best IVRs for Card Activation Follow These Best Practices By PlumMarketing Balance Patient Convenience and Payment Security By PlumMarketing Plum’s Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS By Katie Sekelsky 1 2 3 … 17 Next » Samsung, Nuance and the Future of Speech Rec By Bartleby Monster Don’t Use Old Techniques with Your New Call Center Technology By Bartleby Monster 3 Studies Showing Why You Shouldn’t Put Customers on Hold By Bartleby Monster 5 Reasons You Need Mature And Stable Contact Center Technology By Bartleby Monster 3 Reasons Why Your Technology Vendor Is as Important as the Technology By Bartleby Monster What’s the Safest Way to Pay By Credit Card? By Bartleby Monster Make Your Call Center a No Phishing Zone, Please By Bartleby Monster 7 Call Automation Must-Haves for Payments Organizations By Bartleby Monster 5 Ways to Avoid Putting Customers on Hold By Bartleby Monster Study: Making Automated Technology Easier for Older Adults to Use By Bartleby Monster Don’t Blame the Technology By Bartleby Monster Optimize Your IVR, Securely By Bartleby Monster « Previous 1 … 12 13 14 15 16 17 Next »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
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