Plum Voice

customer-feedback

How to Get Continuous Customer Feedback at Scale

What Does This Even Mean? “At scale,”one of the more daunting phrases for any contact center. Whatever the initiative is, it’s so important that it’s not good enough to just work with representative samples or roll it out to specific groups. “At scale” technically means the initiative is as big as it needs to be …

How to Get Continuous Customer Feedback at Scale Read More »

phone payment

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include PCI-DSS, HIPAA, and SOC2. As of May 2018, we can now add Visa Verified to that …

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers Read More »

Business Logic Blog Main Image

Business Logic & Automated Voice Apps: An Introduction

Here at Plum we take user experience very seriously. That’s why we want to help companies that automate phone calls to provide not only great user experiences, but a solution that’s easy to manage as well. Because if your voice applications are easy to manage there is a lot less potential for disruptions in service …

Business Logic & Automated Voice Apps: An Introduction Read More »

devTestimonial2

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology

Know Your Options When you’re driving in the car you can opt for any number of routes to get from point A to point B. The most direct path or the scenic route both have their advantages. Regardless of which one you choose, as long as you arrive at your destination it doesn’t matter which …

To Code or Not to Code: A Comparative Guide to Building Voice Applications Using VoiceXML and Drag-and-Drop Technology Read More »

Adding Voice Bio Security

Adding Voice Biometrics Security is as Easy as A-P-I

It doesn’t take a genius to know that security is critical to successful business operations. Recently we looked at different authentication methods and how to use them. Naturally, as a company that deals in voice communications, it makes sense to highlight the benefits of voice biometrics as a security option. How It Works There are …

Adding Voice Biometrics Security is as Easy as A-P-I Read More »

How to Handle Call Spikes

How To Handle Fluctuating Call Volume

Needlessly looking for a reason to worry? With the holiday season on the crest of an approaching wave many companies that already do the majority of their customer service over the phone will likely see their call volume swell even higher. Likewise, even companies that favor service options using other communications channels will see spikes …

How To Handle Fluctuating Call Volume Read More »

Adding Voice Bio Security

Optimize Your IVR, Securely

Historically, it has been very difficult to optimize voice applications—to analyze the granular success of each component and use that data to improve the overall customer experience. It’s been impossible to do it without logging sensitive data. Our vision of a hosted IVR infrastructure has always been: scalable, flexible and extremely fault tolerant. With our …

Optimize Your IVR, Securely Read More »