PrePaid

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Reload: An Easier Approach to Prepaid Cards

Plum Fuse, PrePaid, Security / By

It’s a common refrain uttered repeatedly about sports teams that experience continued success: they don’t rebuild, they reload. Teams like the New England Patriots, the New York Yankees, Syracuse University’s men’s lacrosse (and the Maryland women), and, until this past season, the Detroit Red Wings have all fit this bill. In the world of prepaid …

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Coder’s Corner: Create A Self-Service App That Doesn’t Suck

Call Flow, IVR, Payments, PrePaid, Self Service, VoiceXML / By

Let Customers Be “In The Know” It’s no secret that the majority of people prefer, and even expect self-service options nowadays. Why, you may ask? Because self-service is a constant. No matter what or where someone is they can pick up the call and make a payment because there’s no need for people to be …

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How To Handle High Call Volumes Without Affecting the Customer Experience

Call Flow, Customer Experience, PrePaid / By

Although some predict a slowing in the incredible growth rate of the prepaid card industry, we’re still talking over 20% growth every year. So if call spikes overwhelm the call center now, wait until companies are bigger. Call spikes aren’t going anywhere. And neither are automated voice systems, which handle more communications than live agents …

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How IVR Dictates the Customer Experience and Your Bottom Line

Customer Experience, PrePaid, Self Service / By

Automated voice systems have always been good at saving organizations money. Unfortunately, they’ve also been good at annoying customers. We’ve all seen the commercials with the guy yelling “Big Boy!” into his phone. Recently, though, interactive voice response (IVR) has become a real tool for improving the customer experience (i.e., they work, and they work …

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