Security

unnamed-1

The Blocklist – Secure Your IVR from Unwanted Threats

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they are. No doubt you’ve experienced these in your own right. And while these unwanted phone calls are bad enough for an individual, imagine a company having to deal with a constant barrage of unwanted phone calls from fraudsters and other …

The Blocklist – Secure Your IVR from Unwanted Threats Read More »

phone payment

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include PCI-DSS, HIPAA, and SOC2. As of May 2018, we can now add Visa Verified to that …

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers Read More »

Hidden Fees Main Image

Incentivizing Customer Behavior Change: Customer Self-Service Trumps Hidden Fees

Customers Don’t Like Hidden Fees A recent Gizmodo article highlighted the fact that some telecom companies charge customers high fees for paying their bills over the phone with a representative. Depending on the company, these fees ranged from $5 to $8 per transaction. With the large customer bases these companies have, those fees could result in …

Incentivizing Customer Behavior Change: Customer Self-Service Trumps Hidden Fees Read More »

bkgdIndustryBanking

Case Study: Payments Company Lands Major Client with Help of Plum

One of Plum’s clients is a major payment aggregation (MPA) company based in Seattle, Washington. The company offers customers a platform to pay bills and manage important documents, securely, in one place. The problem that led MPA to Plum began with a client request. One of the company’s major clients offered the company exclusive handling …

Case Study: Payments Company Lands Major Client with Help of Plum Read More »

reload-prepaid

Reload: An Easier Approach to Prepaid Cards

It’s a common refrain uttered repeatedly about sports teams that experience continued success: they don’t rebuild, they reload. Teams like the New England Patriots, the New York Yankees, Syracuse University’s men’s lacrosse (and the Maryland women), and, until this past season, the Detroit Red Wings have all fit this bill. In the world of prepaid …

Reload: An Easier Approach to Prepaid Cards Read More »

Healthcare Billing Main Image

Change Your Healthcare IVR Billing for Better Customer Experience

The World of Healthcare Billing A recent article from Advance Healthcare Network highlighted some of the issues that exist in the world of healthcare billing and offered a number of specific areas where healthcare companies can focus their energy to create a better experience for patients. This article demonstrates how no solution exists in a …

Change Your Healthcare IVR Billing for Better Customer Experience Read More »

limitations-of-speech-red

IVR Phone Banking – Your Starting Point For Providing Better Customer Experience

From Here to There and Everywhere Are we seeing the swan song of brick-and-mortar store fronts for banks? It’s no secret that mobile banking has taken off in recent years. People are more likely to stand outside their bank and complete a transaction on their phone than to actually go inside. Scaling back the number …

IVR Phone Banking – Your Starting Point For Providing Better Customer Experience Read More »

bkgdIndustryPrepaid

Case Study: Use Voice Tech to Provide More, Better Payment Options

Merchant services companies have lot of different payment channels to offer their customers these days. These are the companies that provide customers with the infrastructure to accept and complete payments. Needless to say, with the right merchant services company, a business can cater to the needs of their customers no matter how diverse those may …

Case Study: Use Voice Tech to Provide More, Better Payment Options Read More »