Search for: Plum Voice Blog Posts Why Is Conversational AI Important? By PlumMarketing Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions By SVP, John Triano Plum Fuse: The No Coding Route that Boosts Your Automation from Good to Great. By Rebecca Burdick How to Create Effective Communication with Automation By Rebecca Burdick One Number to Rule Them All: Using a single number for Voice and SMS applications By Jason Myers How Do You Make A Virtual Agent? By PlumMarketing Why Choose Virtual Agents For Call Centers? By PlumMarketing Top Reasons To Consider A Virtual Agent for Customer Service By PlumMarketing How to Optimize Engagement with Virtual Agents By Katie Sekelsky Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform By PlumMarketing What Is IVR Automation? By Katie Sekelsky 4 IVR Compliance Issues to Consider When Shopping Around By Katie Sekelsky 1 2 3 … 18 Next » New Tech Gauges Customer Satisfaction Via Emotion in Voice By Bartleby Monster Study: Self-Service Technologies Need an Opt-Out Button By Bartleby Monster What Happens When You Try to Trick Customers By Bartleby Monster 15 Ways to Set and Meet Customer Expectations By Bartleby Monster How You Can Personalize Customer Service Communications in 5 Ways By Bartleby Monster Applying Moneyball Metrics to Customer Service By Bartleby Monster Why We Need to Follow Customer-to-Customer Feedback By Bartleby Monster What Not To Do With Customer Feedback By Bartleby Monster Automate High Growth…But Wisely By Bartleby Monster Self-Service Raising Bar on Customer Service Speed, Customer Expectations By Bartleby Monster Put the Customer Before Cost Efficiency By Bartleby Monster What Is Voice Biometrics? By Bartleby Monster « Previous 1 … 15 16 17 18 Next »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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