Answer The Call To Automate Voice Communications

The Plum platform powers a range of solutions to optimize your voice communications for better customer experience

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Choose The Right Solution For Your Business

No two businesses are the same, which is why having solutions tailored to your needs creates a major advantage. Using Plum’s cloud platform allows companies to customize voice applications that automate interactions over the phone.

Deliver an exceptional caller experience by giving customers the information they want, fast, using interactive voice response, SMS messaging, and other voice applications. Drive customer service efficiency and improve your automation rates all while lowering your costs.

Cloud IVR

Cloud IVR

Hosted IVR is secure, reliable, and easy to access, making Plum the clear choice for thousands of companies. Automate critical business processes with the Plum DEV and Plum Fuse hosted IVR platforms. Handle call spikes with flexible and elastic infrastructure that scales with your business needs.

Self-Service

Self-Service

Empower callers with fast, reliable, 24x7 access to the information they need. Utilize user-friendly self-service to improve customer satisfaction and lower contact center operating costs.

Payment Processing

Payment Processing

Automated IVR payment processing increases efficiency and lowers overall customer service costs all while protecting sensitive data.

Messaging

Messaging

Reach customers anywhere with robust outbound communications. Leverage IVR, SMS, or MMS to contact customers through their preferred mode of communication.

Communication-Enabled Business Processes

Communication-Enabled Business Processes

Integrating automated communications like outbound calls, alerts, and reminders directly into business processes for improved efficiency and greater ROI.

Collect Feedback

Collect Feedback

Plum Insight lets companies survey customers to gather feedback that drives improvements to business processes, customer service, and more.

Consulting and Development

Consulting and Development

Need help getting started with IVR and telephony or simply not ready to do it yourself? Plum Voice’s experts can help to design and implement communications solutions for any type of business or process.