For Business > Outbound Messaging
Sometimes you don’t want your customers to wait to call you for important information. Give them the information they need before they even know they need it. When something just can’t wait, sending an automated message with an outbound interactive voice response (IVR) call or via SMS/MMS makes all the difference in the world.
Reaching people through their preferred mode of communication ensures that your messages get through. The reliability of Plum’s cloud platform ensures that all of your messages get through, every time, no matter when they’re sent. The speed and effectiveness of proactive messaging keep your customers happy and helps to prevent issues before they arise.
Keep customers up-to-date regarding upcoming appointments, account or service changes, and time-sensitive information with scheduled or ad-hoc outbound messages. Improved customer engagement reduces the number of no-show appointments and ensures that important tasks are being completed which creates better user experiences.
Connecting communications applications to customer information enables companies to send personalized messages to individuals that contain custom offers or scannable coupons. Personalization also helps to increase engagement with brand messaging and generates improved outcomes.
Instantly send mass updates to thousands of people simultaneously for fast, efficient notifications. Whether it’s utilities informing customers of service outages and providing repair progress updates, schools notifying staff and students of closures, or onsite repair services updating customers of service schedule changes, all can be done using voice/SMS/MMS.
Collect feedback immediately after a customer interaction to increase take-rates and to obtain more honest, accurate results. Use text messaging or voice calls to deploy proactive customer surveys quickly and efficiently.
Leverage an array of communications channels to make sure information gets to the right people, on time, every time.