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That’s why we want to make sure that you have the support you need to ensure that your mission-critical voice applications are always delivering the results you expect. We offer a number of support channels so you’ll be sure to get the answers you need–fast.
Not only does Plum offer an industry-leading SLA, but you also get free trial access to all of our products, access to a support forum that helps users learn, build, and collaborate on voice applications, and much more.
Plum offers more support and a more comprehensive SLA than our competitors because we can. Our platform and infrastructure are mature, and the team that wrote the first line of code and set up our first data center in 2000 are still here today.
Plum account managers assess your strategic business needs and make sure you get maximum value from each and every Plum product.
Plum has a support forum of 80,000+ VoiceXML developers worldwide, along with fully published support documents and APIs. Plum is a developer-friendly company that provides open access to all of our products.
If you need a premises-based solution, we don’t abandon you. Plum takes a managed service approach to support its iOn systems, monitoring your Plum IVR servers remotely and providing the same 7/24/365 support to our premises-based customers as to our cloud-based customers.