White Papers From Plum Voice

Informed by years of expertise in the field of automated communications, our white papers help you make the right decision the first time

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Thought Leadership On Voice Automation

We give you must-have resources to make an educated decision about your voice communications needs. Choose from our selection of e-books and white papers, which cover a wide range of topics that are relevant to your on-going research on voice automation. We want to make sure you find the right communications solution for your business.

IVR Procurement Guide

IVR Procurement Guide

If you’re thinking about an IVR solution to automate a customer interaction or business process, but not sure where to start. Learn everything you need to know to be prepared and make an informed decision.

Migrating to Cloud IVR

Migrating to Cloud IVR

Use this guide to plan a seamless transition to cloud/hosted IVR. Discover the most common migration concerns and how having the right experts can mitigate those concerns and risks.

An Introduction to the Communications Platform as a Service

An Introduction to the Communications Platform as a Service

The “cloud” is made up of several different technologies. This e-book provides a primer on what those different components are and why a platform optimized for communications is so useful.

A Hybrid Model for Improved Customer Service

A Hybrid Model for Improved Customer Service

Learn how using a multi-source strategy to separate and balance IVR and live-agent processes in the call center adds control and improves ROI.

How to Solve Payment Processing Problems with IVR

How to Solve Payment Processing Problems with IVR

Don’t let your phone technology get a bad rap when it comes to payment processing. Avoid frustrating customers and optimize your IVR payment gateway for maximum customer satisfaction with the tips in this e-book.

7 Must-Haves for the Prepaid Card Industry

7 Must-Haves for the Prepaid Card Industry

Interactive voice response handles the bulk of calls in the prepaid card industry. Make sure your system makes the grade with this report that identifies the most critical components for an efficient, secure IVR application.