We give you must-have resources to make an educated decision about your voice communications needs. Choose from our selection of e-books and white papers, which cover a wide range of topics that are relevant to your on-going research on voice automation. We want to make sure you find the right communications solution for your business.
Learn about the current CPaaS market, where it’s going, and who the major players are in this newly updated research note from Gartner.
If you’re thinking about an IVR solution to automate a customer interaction or business process, but not sure where to start. Learn everything you need to know to be prepared and make an informed decision.
Use this guide to plan a seamless transition to cloud/hosted IVR. Discover the most common migration concerns and how having the right experts can mitigate those concerns and risks.
The “cloud” is made up of several different technologies. This e-book provides a primer on what those different components are and why a platform optimized for communications is so useful.
Learn how using a multi-source strategy to separate and balance IVR and live-agent processes in the call center adds control and improves ROI.
Don’t let your phone technology get a bad rap when it comes to payment processing. Avoid frustrating customers and optimize your IVR payment gateway for maximum customer satisfaction with the tips in this e-book.
Interactive voice response handles the bulk of calls in the prepaid card industry. Make sure your system makes the grade with this report that identifies the most critical components for an efficient, secure IVR application.