Products > VoiceTrends
VoiceTrends is an analytics toolkit designed specifically to measure the performance of voice applications built with Plum’s DEV, Fuse, and Insight products and running on the Plum platform. Developed specifically for voice applications, VoiceTrends provides advanced analytics and reporting for a communications channel that historically suffered from a lack of data.
VoiceTrends data help companies to continuously monitor their voice applications, identify areas for improvement or optimization, and deliver the best customer experience possible.
Users can select which data their application collects on a granular level. This ensures that companies collect the information they need while remaining PCI and/or HIPAA compliant and preserving caller privacy and data security.
VoiceTrends trend analysis provides graphic representations of data that covers call volume, event tracking, and application performance. This delivers data on usage, and different user inputs. The performance tracker keeps tabs of application errors to help identify trouble areas and improve applications.
Use data to perform continuous analysis, optimization, and maintenance of communications applications to produce a better customer experience, higher call containment, and lower customer service costs. Leverage A/B testing capabilities to optimize call-flows.
VoiceTrends has its own unique web portal, expanding Plum’s commitment to roles-based management of communications applications. Easily find important data or set a specific date range or compare multiple ranges while navigating to better understand trends.
VoiceTrends was designed by voice application experts specifically for communications applications. There is no need to retrofit a general analytics tool to fit the needs of voice applications or to maintain extra code, APIs, or software configurations.
VoiceTrends provides unprecedented data, analytics, and insight into the performance of your voice applications.