Your Do-It-All Voice Survey Platform
Plum Insight allows companies to easily extend their Voice of the Customer (VoC) program into the contact center. Now you can close the customer service loop more easily by linking feedback to specific customer-agent interactions. This is perfect for enterprises and market researchers that want a more complete view of their customers’ entire buying journey and experience.
Deploying surveys simultaneously over the phone and on the web provides companies with an omni-channel communications option that gives end users the ease of access they need to increase survey take-rates.