Plum Fuse

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Intuitive IVR Call-Flow Editor and Collaboration Platform

Automate calls and manage your communications without the need to code, set up infrastructure, or maintain data centers.

Plum Fuse makes it easy for anyone to create, modify, and manage applications to automate customer interactions, bridging the gap between power and simplicity.

Rapid Application Development

Rapid Application Development

Plum Fuse enables the creation of powerful communications applications without writing a single line of code. Fuse puts its visual call-flow editor and user interface front-and-center, pushing the programming language and APIs to the background.

Automate Communications

Automate Communications

Fuse enables users to visually model workflow logic and design applications by “snapping together” components from a library of modules that cover all of the requirements for IVR, messaging, telephony, and data management.

Life Cycle Management

Life Cycle Management

Fuse offers unsurpassed development life cycle management tools, including roles-based permission controls, the ability to segment responsibilities among different stakeholders, and robust versioning control. All of this makes collaboration, sharing, and delegation a breeze.

Continuous Improvement

Continuous Improvement

Design and build, then iterate rapidly. Fuse’s powerful visual IVR design mapping tool shows how people use and interact with an application, highlighting a caller's path through the call-flow in real time.

Data Integration

Data Integration

Fuse is an open platform that integrates with any external database(s), CRMs, or APIs. This provides unparalleled flexibility as well as the means to add personalization to voice applications.

A Development Life Cycle Management Tool for Managing Projects Across Teams with Different Roles & Responsibilities

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Drag-and-Drop Your Way to Automation

Try Plum Fuse's intuitive call-flow editor today and see just how easy creating a custom voice application can be.