Plum Fuse: Powerful Voice Automation With No Coding

Plum Fuse is an intuitive, visual call-flow editor and collaboration platform that lets anyone create & manage apps for automating voice communications

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No Devs? No Problem

With it’s easy-to-use drag-and-drop interface, Plum Fuse enables you to automate calls and manage your communications without the need to code, set up infrastructure, or maintain data centers. This means that there’s no need to pull your developers off of core products because anyone can build, modify, and manage robust voice applications, like interactive voice response (IVR), messaging, and call routing.

Fuse lets you bridge the gap between power and simplicity when it comes to telephony. Use granular role and responsibility settings to enable entire teams to collaborate over the entire lifecycle of your voice apps.

Rapid Application Development

Rapid Application Development

Plum Fuse enables the creation of powerful communications applications without writing a single line of code. Fuse puts its visual call-flow editor and user interface front-and-center, pushing the programming language and APIs to the background.

Automate Communications

Automate Communications

Fuse enables users to visually model workflow logic and design applications by “snapping together” components from a library of modules that cover all of the requirements for IVR, messaging, telephony, and data management.

Life Cycle Management

Life Cycle Management

Fuse offers unsurpassed development life cycle management tools, including roles-based permission controls, the ability to segment responsibilities among different stakeholders, and robust versioning control. All of this makes collaboration, sharing, and delegation a breeze.

Continuous Improvement

Continuous Improvement

Design and build, then iterate rapidly. Fuse’s powerful visual IVR design mapping tool shows how people use and interact with an application, highlighting a caller's path through the call-flow in real time.

Call Analytics

Call Analytics

VoiceTrends is an analytics tool designed specifically for voice applications and is integrated into all of Plum’s cloud products. VoiceTrends lets users track application usage and performance, A/B test scripts, and provides granular reporting capabilities.

Data Integration

Data Integration

Fuse is an open platform that integrates with any external database(s), CRMs, or APIs. This provides unparalleled flexibility as well as the means to add personalization to voice applications.

A Development Life Cycle Management Tool for Managing Projects Across Teams with Different Roles & Responsibilities

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Drag-and-Drop Your Way To Self-Service

Try Plum Fuse's intuitive call-flow editor today and see just how easy creating a custom voice application can be.