Products > Plum Fuse
With it’s easy-to-use drag-and-drop interface, Plum Fuse enables you to automate calls and manage your communications without the need to code, set up infrastructure, or maintain data centers. This means that there’s no need to pull your developers off of core products because anyone can build, modify, and manage robust voice applications, like interactive voice response (IVR), messaging, and call routing.
Fuse lets you bridge the gap between power and simplicity when it comes to telephony. Use granular role and responsibility settings to enable entire teams to collaborate over the entire lifecycle of your voice apps.
Plum Fuse enables the creation of powerful communications applications without writing a single line of code. Fuse puts its visual call-flow editor and user interface front-and-center, pushing the programming language and APIs to the background.
Fuse enables users to visually model workflow logic and design applications by “snapping together” components from a library of modules that cover all of the requirements for IVR, messaging, telephony, and data management.
Fuse offers unsurpassed development life cycle management tools, including roles-based permission controls, the ability to segment responsibilities among different stakeholders, and robust versioning control. All of this makes collaboration, sharing, and delegation a breeze.
Design and build, then iterate rapidly. Fuse’s powerful visual IVR design mapping tool shows how people use and interact with an application, highlighting a caller's path through the call-flow in real time.
VoiceTrends is an analytics tool designed specifically for voice applications and is integrated into all of Plum’s cloud products. VoiceTrends lets users track application usage and performance, A/B test scripts, and provides granular reporting capabilities.
Fuse is an open platform that integrates with any external database(s), CRMs, or APIs. This provides unparalleled flexibility as well as the means to add personalization to voice applications.
Try Plum Fuse's intuitive call-flow editor today and see just how easy creating a custom voice application can be.