Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

commitment-to-cx

Practice What You Preach: A Demonstrated Commitment to Customer Service

Customer Experience, Customer Satisfaction, Customer Service, Surveys / By

Here at Plum Voice, we talk a lot about how our IVR solutions can help improve your customer service offerings. It’s not enough, however, to simply talk the talk. It’s just as important to lead by example, to walk the walk. We recently asked our customers to fill out a survey through TechValidate to let …

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military-families

Making A Difference on the Front Lines: Military and First Responders Family Story Project by The Voice Library

Telephony, Uncategorized / By

Smell may be the sense tied closest to memory, but the sound of a loved one’s voice can’t be too far behind it. For those that work in high pressure and/or dangerous jobs, hearing the right thing at the right time can make all the difference in the world. The Voice Library provides a way …

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The Blocklist – Secure Your IVR from Unwanted Threats

Business, IVR, Security, Technology, Telephony / By

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they are. No doubt you’ve experienced these in your own right. And while these unwanted phone calls are bad enough for an individual, imagine a company having to deal with a constant barrage of unwanted phone calls from fraudsters and other …

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Discover How to Complete More Payments with Automated IVR Phone Payment Apps

Payments, Plum Fuse / By

Processing payments over the phone is a fast, efficient way for companies to handle the collections process. The Trouble with Voice However… If we’re being honest, companies don’t want to spend a ton of money on their voice channel these days. Of course, that doesn’t mean that companies don’t need or want a voice channel–it’s …

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Managing Appointments Over the Phone with Healthcare IVR Applications

Healthcare, Plum Fuse / By

Everything in healthcare evolves out of interactions between providers and patients. So, making and keeping appointments is mission-critical for many healthcare providers. But people miss appointments all the time. Or they show up late, which throws the rest of the day’s schedule out of whack. Being able to effectively manage appointments has a very real …

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IVR and Audio Transcription: Find the Method That’s Right for You

Artificial Intelligence, Business, IVR, Speech Recognition, Surveys / By

Quantitative data makes the business world go ‘round and qualitative data provides the nuance and shading to help contextualize all those numbers. But qualitative data can be difficult to obtain and analyze. Using IVR to record and transcribe the customer responses is one way to get qualitative data. There are two different methods that we …

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