TTY and IVR: What You Need to Know

It’s critical for all people to be able to communicate with other. For non-hearing individuals there are several options that allow them to communicate with hearing people using traditional telephony infrastructure. This post will briefly explain what TTY is and how it works. We’ll also discuss how IVR can accommodate the needs of non-hearing people…. Read More

Bring Your Own Telecom: Is it Worth Doing?

The overwhelming majority of Plum customers use the telecom we provide as part of our service. After all, the whole idea behind offering managed telecom is to make voice technology easier for customers. By maintaining a system built on Tier 1 telecom provided by multiple carriers we’re also able to write 100% uptime guarantees into… Read More