Voice Biometrics

Adding Voice Bio Security

Adding Voice Biometrics Security is as Easy as A-P-I

It doesn’t take a genius to know that security is critical to successful business operations. Recently we looked at different authentication methods and how to use them. Naturally, as a company that deals in voice communications, it makes sense to highlight the benefits of voice biometrics as a security option. How It Works There are …

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A Guide to Understanding The Secure Authentication Methods

Je ponce, donc je suis. Cogito egro sum. I think, therefore I am. Regardless of the tongue, this bit of philosophical thought is one that virtually everyone has heard. What does an esoteric question like this have to do with cybersecurity? One thing that Descartes exposes in his famous declaration is a relationship. One does …

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Make Your Call Center a No Phishing Zone, Please

Call centers are susceptible to fraud partly because of their helpful nature. The systems and agents we use in our call centers are there to help our customers, to make it easier for them to find information. Unfortunately, that plays right into the hands of fraudsters. While companies focus massive security efforts to prevent online …

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Prevent Contact Center Fraud With Voice Biometrics

Fraud is a Real Threat Fraud directly impacts a company’s finances and branding, not to mention customer loyalty. Yet fraud protection measures often increase operational costs and inconvenience customers. Most organizations dedicate significant resources to prevent fraud online, but this leaves few resources for call center security. A contributing factor to this is that companies …

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New Tech Gauges Customer Satisfaction Via Emotion in Voice

Taiwanese researchers have developed an automated technology that can gauge customer satisfaction over the phone. And it can do it better than humans. Shuchih Ernest Chang and Yu-Teng Jang of the National Chung Hsing University in Taiwan used recorded customer voice files to “construct an artificial neural network-based” technology that matches tone of voice to …

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Featured-Voice-Biometrics

What Is Voice Biometrics?

Voice biometrics technology, simply put, verifies the identity of a speaker. Somewhat confusingly, it’s also known as voice recognition, speaker recognition, voiceprinting, voice authentication and others. For the sake of clarity, we call it voice biometrics. Speech Recognition Versus Voice Biometrics Automated speech recognition (ASR) is a key aspect of technologies such as interactive voice …

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What Is Speech Recognition?

Automatic Speech Recognition (ASR) software transforms voice commands or utterances into digital information that computers can use to process human speech as input.  In a number of varying applications, speech recognition enables users to navigate a voice-user interface or interact with a computer system through spoken directives. How It Works Given the sheer number of words …

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