When we first created apps for our Fuse+ platform we looked at common use cases across all the different industries that we serve and built apps that cater to those tasks. So, while pretty much any company can use these apps, it might not be immediately obvious how a company in a given industry would… Read More
Everything in healthcare evolves out of interactions between providers and patients. So, making and keeping appointments is mission-critical for many healthcare providers. But people miss appointments all the time. Or they show up late, which throws the rest of the day’s schedule out of whack. Being able to effectively manage appointments has a very real… Read More
As a major healthcare payment processing company (MHPPC), IVR was not a new concept. In fact, MHPPC had a code-based IVR in place before switching to Plum. However, as the company added features to their IVR the code for their legacy IVR became virtually unmanageable. When developers are spending most of their time managing IVR… Read More
The World of Healthcare Billing A recent article from Advance Healthcare Network highlighted some of the issues that exist in the world of healthcare billing and offered a number of specific areas where healthcare companies can focus their energy to create a better experience for patients. This article demonstrates how no solution exists in a… Read More
Personal medical information may be the only type of data that is more valuable to internet ne’er-do-wells than credit card information. Health care data breaches are serious business so having security measures in place to protect patient information is critical. The federal government passed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to… Read More
We spend a lot of time talking about security these days. And right so. Data breaches can be costly for everyone involved. We’re not just talking financial costs either, although those can mount quickly. Industries that deal with sensitive customer data on a daily basis need to ensure that the people and companies creating and… Read More
The Buyer’s Journey In marketing there is a lot of talk about the “buyer’s journey.” This is a not-so-fancy way to describe the process by which a person discovers and purchases a product or service. So if we’re talking about buying a car, the journey isn’t the picture on Instagram of someone standing next to… Read More
It seems that nary a week goes by without a headline running rampant on the internet and in print detailing yet another healthcare entity that experienced a data breach. The industry as a whole is twice as likely to experience a data breach, and already sees 3.4 times more security episodes than other industries. As… Read More
Going Home Isn’t The End When a patient leaves the hospital the last thing they want to do is go back. Yet, re-admission happens all of the time. Studies show that one of the most common reasons for this is insufficient communication between healthcare providers and patients. In a pressure-cooker work environment like a hospital it’s… Read More
How the Public Switched Telephone Network Works
3 Studies Showing Why You Shouldn’t Put…
Where Do Telephone Numbers Come From?
Everything You Need To Know About IVR Containment Rates
How to Get More From Your IVR with Artificial Intelligence
What is VoIP and How does it Work?
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Transcription vs. ASR: Which Is Right For You?
Making the Audio Flow in Your IVR Apps
