Healthcare Archives | Plum Voice

The Customer Service Automation Tool You Need At Your Healthcare Facility

Customer Service, Healthcare / By PlumMarketing

As anyone who works in healthcare knows, today’s patients want more than the basics of treatment. They expect their experience with your healthcare facility to be convenient for them, seamless, and completely transparent. Therefore, it’s crucial for healthcare providers to understand the stresses and frustrations patients experience through the various stages of their journey with …

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Healthcare Information at Your Fingertips with Fuse Apps

Healthcare, Plum Fuse / By Jason Myers

When we first created apps for our Fuse platform we looked at common use cases across all the different industries that we serve and built apps that cater to those tasks. So, while pretty much any company can use these apps, it might not be immediately obvious how a company in a given industry would …

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Managing Appointments Over the Phone with Healthcare IVR Applications

Healthcare, Plum Fuse / By Jason Myers

Everything in healthcare evolves out of interactions between providers and patients. So, making and keeping appointments is mission-critical for many healthcare providers. But people miss appointments all the time. Or they show up late, which throws the rest of the day’s schedule out of whack. Being able to effectively manage appointments has a very real …

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Case Study: More Efficient Healthcare Payments with Plum

Case Study, Healthcare, Payments, Plum Fuse / By Jason Myers

As a major healthcare payment processing company (MHPPC), IVR was not a new concept. In fact, MHPPC had a code-based IVR in place before switching to Plum. However, as the company added features to their IVR the code for their legacy IVR became virtually unmanageable. When developers are spending most of their time managing IVR …

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Change Your Healthcare IVR Billing for Better Customer Experience

Healthcare, Omnichannel, Payments, Security / By Jason Myers

The World of Healthcare Billing A recent article from Advance Healthcare Network highlighted some of the issues that exist in the world of healthcare billing and offered a number of specific areas where healthcare companies can focus their energy to create a better experience for patients. This article demonstrates how no solution exists in a …

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Experts Reveal How to Get Healthy, HIPAA-Compliant IT

Healthcare, Security, Technology / By Jason Myers

Personal medical information may be the only type of data that is more valuable to internet ne’er-do-wells than credit card information. Health care data breaches are serious business so having security measures in place to protect patient information is critical. The federal government passed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to …

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A Beginner’s Guide to HIPAA and PCI-DSS Compliance

Healthcare, Payments, Security / By Jason Myers

We spend a lot of time talking about security these days. And right so. Data breaches can be costly for everyone involved. We’re not just talking financial costs either, although those can mount quickly. Industries that deal with sensitive customer data on a daily basis need to ensure that the people and companies creating and …

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A Holistic Approach to Customer Satisfaction

Business, Customer Experience, Customer Satisfaction, Healthcare, Surveys / By Jason Myers

The Buyer’s Journey In marketing there is a lot of talk about the “buyer’s journey.” This is a not-so-fancy way to describe the process by which a person discovers and purchases a product or service. So if we’re talking about buying a car, the journey isn’t the picture on Instagram of someone standing next to …

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The Grim Reality of Healthcare Data Breaches

Healthcare, Security / By Jason Myers

It seems that nary a week goes by without a headline running rampant on the internet and in print detailing yet another healthcare entity that experienced a data breach. The industry as a whole is twice as likely to experience a data breach, and already sees 3.4 times more security episodes than other industries. As …

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Solutions to 7 Communications Problems Affecting Hospital Re-Admission Rates

Customer Experience, Customer Satisfaction, Healthcare, Surveys / By Jason Myers

Going Home Isn’t The End When a patient leaves the hospital the last thing they want to do is go back. Yet, re-admission happens all of the time. Studies show that one of the most common reasons for this is insufficient communication between healthcare providers and patients. In a pressure-cooker work environment like a hospital it’s …

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