One of many famous scenes in the mockumentary This Is Spinal Tap occurs when the band is trying to get from their dressing room to the stage and they end up getting lost in the hallways and corridors of the venue. If you’ve ever wondered what happens after someone swipes a credit card—how, exactly, does the payments […]
How Credit Card Transactions Work: A Tutorial Read More »
In theory, technology should make our lives easier. There may not be a better use for technology and automation than with manual, rote, recurring tasks and processes. In these situations, automation is like a gift from on high. This was precisely the experience of Arrowhead General Insurance Agency. The company’s Atlanta office processed all of
Let Customers Be “In The Know” It’s no secret that the majority of people prefer, and even expect self-service options nowadays. Why, you may ask? Because self-service is a constant. No matter what or where someone is they can pick up the call and make a payment because there’s no need for people to be
Coder’s Corner: Create A Self-Service App That Doesn’t Suck Read More »
If your company does or is thinking about processing credit card payments, whether it’s a single transaction or millions, it’s wise to ensure that those payments go through a PCI-DSS compliant environment. PCI-DSS is a set of security standards established by the leading credit card companies, e.g. Visa, MasterCard, American Express, and Discover. To be clear,
Expert Advice on Getting Your Contact Center Tech PCI Compliant Read More »
Our last post noted how important it is to control the initial customer interaction when it comes to customer self-service over the phone. Once you’ve got control a new challenge arises, namely what do to with that control. Our advice is to wield a scalpel in your approach rather than a hammer. Some of the
3 Uses of Customer Service Technology in Insurance Read More »
There are a few ways to pay with a credit card. They’re all vulnerable to attack from industrious criminals, but some are more vulnerable than others… Point-of-Sale (POS) Terminal The Process: You hand your card to an employee, who swipes it at the POS terminal. After encryption, your credit card information goes over the phones
What’s the Safest Way to Pay By Credit Card? Read More »
Companies in the payments sector have unusually high call volumes, complete with seasonal call spikes. It’s even more important for these companies to get their call center automation right. Here is a SlideShare presentation with 7 must-haves for IVR in the payments industry: Learn more in the prepaid IVR must-haves white paper.
7 Call Automation Must-Haves for Payments Organizations Read More »
