How Voice Biometrics Protects the Call Center from Fraud

Voice Biometrics is helping prevent fraud in contact centers

Fraud is a Real Threat Fraud directly impacts a company’s finances and branding, not to mention customer loyalty. Yet fraud protection measures often increase operational costs and inconvenience customers. Most organizations dedicate significant resources to prevent fraud online, but this leaves few resources for call center security. A contributing factor to this is that companies… Read More