Search for: Plum Voice Blog Posts How IVR Dictates the Customer Experience and Your Bottom Line By Bartleby Monster How Biases Can Wreck Your Survey By Bartleby Monster Why Do We Need Multimodal Surveys By Bartleby Monster Online Survey Design Tips for Better Customer Experience By Bartleby Monster Prevent Contact Center Fraud With Voice Biometrics By Bartleby Monster Ask About the Monday Blues to Measure Employee Engagement By Bartleby Monster Customer Survey Tips: How to Get Customers to Start and Finish Surveys By Bartleby Monster How to Write Surveys People Actually Take By Bartleby Monster How Surveys Became Vital to Modern Society By Bartleby Monster Enterprise Rent-A-Car’s Thoughtful, Focused Approach to Surveys By Bartleby Monster Is the Golden Rule Too Simplistic for Customer Service? By Bartleby Monster What Are Surveys Again? By Bartleby Monster « Previous 1 … 13 14 15 16 17 Next » How to Optimize Engagement with Virtual Agents By Katie Sekelsky Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform By PlumMarketing What Is IVR Automation? By Katie Sekelsky 4 IVR Compliance Issues to Consider When Shopping Around By Katie Sekelsky Data Security Laws and How They Affect Your Call Center By Katie Sekelsky How Does Conversational Voice AI Work? By PlumMarketing The Best IVRs for Card Activation Follow These Best Practices By PlumMarketing Balance Patient Convenience and Payment Security By PlumMarketing Plum’s Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS By Katie Sekelsky 5 Easy Ways Modernized IVR Software Is Used for Insurance Companies By PlumMarketing Plum Fuse Improves Healthcare Patient Experience Through IVR Interaction By PlumMarketing For The Best Cloud-Based IVR for Call Centers, Look For This By PlumMarketing 1 2 3 … 17 Next »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
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