Applying Moneyball Metrics to Customer Service By Bartleby Monster Why We Need to Follow Customer-to-Customer Feedback By Bartleby Monster What Not To Do With Customer Feedback By Bartleby Monster Automate High Growth…But Wisely By Bartleby Monster Self-Service Raising Bar on Customer Service Speed, Customer Expectations By Bartleby Monster Put the Customer Before Cost Efficiency By Bartleby Monster What Is Voice Biometrics? By Bartleby Monster What Is Speech Synthesis or Telephony Text To Speech? By Bartleby Monster Noise Reduction in Speech Recognition By Bartleby Monster What Is Speech Recognition? By Bartleby Monster « Previous 1 … 13 14 15 Announcing our New Website… By Jaime Bailey Best Practices for Using Plum Voice in a Crisis By Rebecca Burdick The Solution That Can Bridge Your Fragmented Business Communications By Jaime Bailey The Automation Powerhouse of the Contact Center By Katie Sekelsky A Six-Part Checklist For Voice Self-Service: Are You Marking Off All The Right Boxes? By Ashley Frazier Spring Cleaning for Your IVR Leads to Blooming Customer Relationships By Jaime Bailey To Address Caller Frustration, Focus on CX, Not Cutting Costs By Ashley Frazier How IVR could have Prevented the 2020 Iowa Caucus Breakdown By Jason Myers The Customer Service Automation Tool You Need At Your Healthcare Facility By Ashley Frazier Customer Service Automation in Banking – A 2020 Update By Jaime Bailey New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year By Jason Myers AI: Is it Something You Want or Something You Need? By Jason Myers 1 2 3 … 15 Next » (Visited 773 times, 1 visits today)
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
Plum DEV - Programmable voice platform for dynamic, complex, and secure apps
Plum Fuse+ - Programmable GUI environment that enables team collaboration for voice apps
Plum Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
Prepaid
Technology & SaaS
Utilities
Support & Docs
Ebooks
Case Studies
Webinars
Security & Compliance
Overview
Press Releases
What is IVR?
What is cPaaS?
What is VoiceXML?
