We live in an age where a person’s entire life can be represented digitally. It ...

Data security. Without it, and without your systems unerringly maintaining it, your business could fail ...

Is the word “efficiency” so cliché these days that we’ve forgotten exactly what it means? ...

Yes, we said it. Transaction calls are possible in 90 seconds or less. The secret lies in ...

Smell may be the sense tied closest to memory, but the sound of a loved ...

It’s a simple fact that no business survives without revenue coming in. While there are ...

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they ...

Processing payments over the phone is a fast, efficient way for companies to handle the ...

When we first created apps for our Fuse+ platform we looked at common use cases ...

It’s critical for all people to be able to communicate with other. For non-hearing individuals ...

  Everything in healthcare evolves out of interactions between providers and patients. So, making and ...

It can be difficult to get your voice channel just exactly perfect. It may seem ...

One of the big ideas behind VoiceTrends is that it’s not enough to simply know ...

Quantitative data makes the business world go ‘round and qualitative data provides the nuance and ...

It may seem like a minor detail but having audio that flows together well in ...

To understand the issues related to alpha-numeric input and IVR, try to remember sending text ...

The overwhelming majority of Plum customers use the telecom we provide as part of our ...

Plum Voice has been at the vanguard of voice channel and IVR security for years. ...

Nowadays we take for granted how easy it is to make a phone call. We ...

Juggling Multiple Call Centers When customers call your company, you can provide a wide range ...

Customers Don’t Like Hidden Fees A recent Gizmodo article highlighted the fact that some telecom ...

In a past post, we discussed the technological and the financial challenges that go hand-in-hand ...

Expectations are a funny thing. In this space, we talk a lot about customer experiences ...

Artificial Intelligence (AI) is one of the hottest things in the tech world these days. ...