Plum Voice offers a line of communication technology products that enable companies to create applications that automate call center and business processes, increase efficiency, and improve customer service.
The Plum DEV platform lets developers code in VoiceXML, allowing for complete control when building powerful and flexible applications that automate frequent communications.
Anyone can use the visual call-flow editor of Plum’s Fuse platform to rapidly create, modify, or manage the entire lifecycle for developing communications applications, all without writing a line of code.
Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.
VoiceTrends is an analytics toolkit built specifically for Plum DEV that provides advanced analytics and reporting to monitor and improve IVR and communications applications.
Plum iOn is a premises-based IVR system that integrates with existing telephony infrastructure. iOn provides the advantages of VoiceXML along with dedicated, onsite hardware that is backed by around-the-clock monitoring and support.