IVR Systems

For those who prefer to manage their own equipment, Plum Voice also sells IVR systems as an integrated hardware and software package. Reliable, scalable, and pre-configured to meet your specifications, Plum's on-site IVR systems include all the necessary software and hardware to enable the swift deployment of your IVR applications.

• All Plum IVR Systems are built on reliable carrier-grade servers, optionally configured with spare drives, spare fans, and spare power supplies. And because we use Dialogic boards, we can reliably interconnect with carrier or private branch exchange (PBX) switches anywhere in the world using a number of telephony interfaces and protocols.
• Plum IVR Server deployments enable limitless scalability: from four ports to thousands.
• For critical applications, Plum Voice offers responsive engineering support 24-hours a day. You'll never be transferred to a distant call-center full of reps reading from a script; you start getting the technical support you need from the moment a support engineer answers your call.
• Plum IVR Servers are built on our VoiceXML 2.0-certified and 2.1-compliant platform, and delivered with your choice of speech-synthesis and speech recognition engines several different languages. With our flexible IVR server options, you choose the configuration you need to power your IVR application.

For enterprises with the in-house expertise to manage their own Linux servers and configure their own Dialogic telephony adapters, Plum offers its VoiceXML Platform as stand-alone software to be installed on your hardware. This option is only available for installations of greater than 24 ports.

A variety of configurations and options are available to meet your business needs. Your account manager will help you select the right mix of ASR and TTS engines, an appropriate server, and the ideal number of ports for your on-site IVR application and infrastructure.

Contact Plum Voice today for more information on the best IVR system for your company's needs.