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Cloud IVR

IVR in the Cloud

Secure, Scalable, Reliable Hosted IVR.

The ForecastCloudy

Thousands of companies trust Plum Voice cloud IVR tools to automate their critical business and contact center processes. Streamline your infrastructure with the Plum DEV and Plum Fuse hosted IVR platforms.

100% Uptime

100% Uptime

From the shortest cord to the largest server, every component in the Plum Voice infrastructure has a backup. And Plum's platforms have been tested by billions of calls since 2000. Together, this fanatical attention to eliminating single points of failure along with the maturity and stability of our platforms results in a non-stop service which we proudly stand behind with a 100% uptime guarantee.

Security

Security

Plum Voice actively secures and protects your application and data from digital, physical, and social intrusion vectors. Our PCI Level 1-compliant operation stops intruders at the firewall, at the door, and over the phone.

Disaster Recovery

Disaster Recovery

Behind our cloud services run three datacenters, each built to the same high standards for security, fault-tolerance, and scalability. If your application must withstand anything Mother Nature, mayhem, or mistakes may bring, you can count on Plum Voice for the disaster recovery solutions you need.

Scalability

Scalability

We love call spikes. Whether you expect a hundred calls per day or a million calls per day, our infrastructure will scale with your voice application letting you focus on taking care of your customers.

Continuous Updates

Continuous Updates

Never outdated, always updated. Plum supports the widest breadth of features and most advanced technology for text-to-speech (TTS) and advanced speech recognition (ASR).

Two unique ways to build and deploy

Two unique ways to build and deploy

Build your voice applications with either Plum Fuse for speedy design and implementation, or Plum DEV for all the power and flexibility of VoiceXML.

The Plum Voice Hosted IVR Service Provides a Consistently High Level of Quality, Security and Reliability.

Housed within Class A datacenters in the U.S. and Europe, the Plum Voice IVR Hosting Suite infrastructure meets the highest standards of reliability and includes telco provisioning, 24×7 operations, port capacity, fault tolerance, and disaster recovery and is supported by Plum’s 100% uptime guarantee.

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