Complete Cloud IVR Solutions

Cloud communications purpose-built for telephony and voice applications like IVR and SMS, featuring industry-leading security

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Reliable. Flexible. Secure.

Cloud communications gives you the freedom to automate and control your most critical customer touch point or business processes over the phone. A hosted solution provides a reliable way to streamline your infrastructure by eliminating costly on-site hardware.

Plum’s hosted voice communication platform powers a range of voice applications like interactive voice response (IVR), outbound notifications, and SMS. This gives you the tools and flexibility to tackle complex tasks and processes with ease.

Featuring both PCI-DSS and HIPAA compliance, our cloud platform is optimized to securely handle sensitive financial or medical information.

100% Uptime

100% Uptime

From the shortest cord to the largest server, every component in the Plum Voice infrastructure has a backup. And Plum's platforms have been tested by billions of calls since 2000. Together, this fanatical attention to eliminating single points of failure along with the maturity and stability of our platforms results in a non-stop service which we proudly stand behind with a 100% uptime guarantee.

Security

Security

Plum Voice actively secures and protects your application and data from digital, physical, and social intrusion vectors. Our PCI Level 1-compliant operation stops intruders at the firewall, at the door, and over the phone.

Disaster Recovery

Disaster Recovery

Behind our cloud services run three datacenters, each built to the same high standards for security, fault-tolerance, and scalability. If your application must withstand anything Mother Nature, mayhem, or mistakes may bring, you can count on Plum Voice for the disaster recovery solutions you need.

Scalability

Scalability

Whether you expect a hundred calls per day or a million calls per day, our infrastructure will scale with your voice application letting you focus on taking care of your customers.

Continuous Updates

Continuous Updates

Always up-to-date, Plum supports the widest breadth of features including the most advanced technology for text-to-speech (TTS), advanced speech recognition (ASR), IVR analytics tools and more.

Two unique ways to build and deploy

Two unique ways to build and deploy

Build your voice applications with either Plum Fuse for speedy design and implementation, or Plum DEV for all the power and flexibility of VoiceXML.

Plum Voice Hosted IVR Services Provide a Consistently High Level of Quality, Security and Reliability.

Housed within Class A datacenters in the U.S. and Europe, our cloud infrastructure meets the highest standards of reliability and includes telco provisioning, 24×7 operations, port capacity, fault tolerance, and disaster recovery and is supported by Plum’s 100% uptime guarantee.

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Make the Move to Cloud-Based IVR

Spread your wings and take flight with one of Plum's flexible and reliable hosted IVR solutions.