Resources > Press Releases
VoiceTrends (http://www.plumvoice.com/products/voicetrends/), the first analytics toolkit designed specifically for voice applications, just got a big upgrade. Previously only available with the Plum DEV platform, VoiceTrends is now available in Plum Fuse and Plum Insight as well. VoiceTrends also now has its own, dedicated web interface to facilitate easier data sharing and collaboration. Plum has improved and added numerous call and performance metrics to VoiceTrends, making it easier for users to make correlations between their data and their voice applications.
Read the full press release: http://www.prweb.com/releases/2016/03/prweb13242982.htm
Plum DEV recently passed its official HIPAA compliance audit and is HIPAA certified. This adds a further layer of compliance to Plum DEV, in addition to SOC 2 and PCI. Healthcare companies can use Plum DEV with the knowledge that it will protect patient data in accordance with national standards.
Read the full press release: http://www.prweb.com/releases/2015/10/prweb13012831.htm
Introducing Plum Insight, a cross-channel voice of the customer (VoC) platform to improve the customer experience in the contact center by tying customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.
Read the press release (http://www.prnewswire.com/news-releases ... 19437.html), or learn more about Plum Insight here (http://www.plumvoice.com/products/plum-insight/).
Plum Voice published a new report on taking a more active role in your voice-based customer service, ensuring high-performance results by separating IVR and live-agent processes, and multi-sourcing call center services.
Download to learn how to better leverage the cost-savings benefits of third-party providers and transform your customer service into a strategic asset for lasting customer satisfaction, lower costs and reduced outsourcing risk.
Plum Voice has recently launched a new data center in Dallas, Texas to expand its infrastructure. This new data center launch includes a focus on delivering high call quality, throughput, and security.
For more information on this article, please see here.