Don’t Use Old Techniques with Your New Call Center Technology

Recently, a company of which I’m a customer revamped their call center technology, but instead of leveraging new features to create a better caller experience, they made it worse. All of a sudden, their system doesn’t remember my personal data and call history like it used to, and, therefore, doesn’t predict why I’m calling anymore…. Read More

New SOAP Web Service Tester

SOAP (Simple Object Access Protocol) Tester

We’re developers, too, so we know how developers want complete control over the design and testing of their new systems. But it’s also nice to save a step here and there during the process. One way they can do that is through Plum’s new SOAP (Simple Object Access Protocol) Web Service Testing Tool. For those… Read More