New SOAP Web Service Tester

We’re developers, too, so we know how developers want complete control over the design and testing of their new systems. But it’s also nice to save a step here and there during the process. One way they can do that is through Plum’s new SOAP (Simple Object Access Protocol) Web Service Testing Tool. For those… Read More

Study: Making Automated Technology Easier for Older Adults to Use

How do you make technology easier to use for older adults who struggle with diminishing cognitive ability? One way is through high set-level compatibility. Set-level compatibility refers to the relationship between stimulus and response set and the relationship’s influence on response time. The more commonality shared between a stimulus and response set, the faster the… Read More

Optimize Your IVR, Securely

Historically, it has been very difficult to optimize voice applications—to analyze the granular success of each component and use that data to improve the overall customer experience. It’s been impossible to do it without logging sensitive data. Our vision of a hosted IVR infrastructure has always been: scalable, flexible and extremely fault tolerant. With our… Read More