5 Artificial Intelligence Myths Busted

Artificial Intelligence (AI) is one of the hottest things in the tech world these days. But, as is often the case, the hype around AI can result in misinformation and confusion. When investing in a powerful technology like AI, you want to ensure that you know exactly what you’re getting and how you’re going to… Read More

How to Get More From Your IVR with AI

How AI Delivers Better IVR When you hear artificial intelligence (AI) and interactive voice response (IVR) in the same breath you may scratch your head and wonder, “how does that work?” Using an AI engine, like IBM’s Watson, with an IVR system creates smarter self-service applications and delivers better customer experiences. With IVR callers have… Read More

Improving IVR with Artificial Intelligence

A Place for AI When most people hear Artificial Intelligence, they tend to think in terms of Hollywood and famous AI characters like HAL9000 and Skynet. Business applications of AI are nowhere near that sexy, but, on the bright side, that also means that our robotic overlords aren’t looming on the horizon just yet. The… Read More

Defend Against Chargebacks with Call Recording

The Thing About Chargebacks Let’s be honest: there are several annoying processes that are part-and-parcel to the world of payment processing. Chargebacks are one of them. A chargeback is when a bank forces a company to refund a received payment. Granted, there are times when a chargeback is understandable, like with cases of fraud. But… Read More

Getting Buy-In: Don’t Forget The Developers

Feature Blinders I was talking to a friend recently who was researching a new cloud platform for their work. It was a pretty typical discussion; she had looked at three different options and had a front runner. Now she was trying to figure out how to sell it the rest of her team. Naturally, the… Read More