Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

Improving IVR with Artificial Intelligence

A Place for AI When most people hear Artificial Intelligence, they tend to think in terms of Hollywood and famous AI characters like HAL9000 and Skynet. Business applications of AI are nowhere near that sexy, but, on the bright side, that also means that our robotic overlords aren’t looming on the horizon just yet. The …

Improving IVR with Artificial Intelligence Read More »

Case Study: Second To None Expands Voice of the Customer Offerings with Plum Voice

As the old adage goes, the customer is always right. For Second To None, a customer experience research and analytics agency serving leading brands across North America, one of its clients wanted to add telephone surveys to their Voice of the Customer program. At the time, Second To None lacked a voice option for this …

Case Study: Second To None Expands Voice of the Customer Offerings with Plum Voice Read More »

Case Study: Specialty Insurance Company Drastically Cuts Payment Processing Costs

One of the challenges of being a leading, major insurance company (MIC) is that at a certain point you have so many customers that it becomes tricky to give them all the attention and service they need. This was precisely the state that one of Plum’s clients found itself in. The company wanted its agents …

Case Study: Specialty Insurance Company Drastically Cuts Payment Processing Costs Read More »

Case Study: More Efficient Healthcare Payments with Plum

As a major healthcare payment processing company (MHPPC), IVR was not a new concept. In fact, MHPPC had a code-based IVR in place before switching to Plum. However, as the company added features to their IVR the code for their legacy IVR became virtually unmanageable. When developers are spending most of their time managing IVR …

Case Study: More Efficient Healthcare Payments with Plum Read More »

Case Study: Mobile Software Company Improves Customer Service with Plum IVR

A leading mobile software company (MSC) in Canada uses Plum products to power their customer service offerings. As a company that offers an array of digital products with over 100 million users all over the globe, MSC needed a solution that had multi-language support. As a company that deals with digital products in its own …

Case Study: Mobile Software Company Improves Customer Service with Plum IVR Read More »

Case Study: Payments Company Lands Major Client with Help of Plum

One of Plum’s clients is a major payment aggregation (MPA) company based in Seattle, Washington. The company offers customers a platform to pay bills and manage important documents, securely, in one place. The problem that led MPA to Plum began with a client request. One of the company’s major clients offered the company exclusive handling …

Case Study: Payments Company Lands Major Client with Help of Plum Read More »

Case Study: 145% VoC Response Rate Increase with Plum Insight

Customer feedback is the lifeblood of an organization. However, that information is only useful if it’s actually put to use. Collecting data for the sake of collecting data doesn’t do anyone any favors. When it came to customer feedback for their claims department, the Erie Insurance company relied on a manual process. The cost of …

Case Study: 145% VoC Response Rate Increase with Plum Insight Read More »